Privacy Policy

Crystal Eye Pvt. Ltd. :: Privacy Policy
We value your privacy as if it were our own.

Crystal Eye Private Limited henceforth referred as (‘CRYSTAL’) is committed to protecting the privacy and security of your personal data. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention in our business processes. We process personal data collected during visits to our websites according to the legal provisions of NEPAL.

This privacy notice describes the information about you that CRYSTAL collects through this website, how that information is used, maintained, shared, protected and how you can update it.

Applicability
This Policy is applicable to personal information and sensitive personal data or information collected by us or our representatives directly from you or through our online portals, mobile apps and electronic communications as also any information collected by our business applications or by any physical means.

Definitions
Personal information:
Personal information means any information that relates to any person, which either directly or indirectly, in combination with other information available or likely to personally identify the person.

Sensitive personal data or information: Sensitive personal data or information of a person means such personal information which consists of information relating to but not limited to:
● Password
● Biometric Information etc.
● Date & Place of Birth
● Nominee Details etc.
● Bank Account or Credit Card or Debit Card or other payment instrument details.
● Physical, Physiological and Mental Health Condition
Information we collect:
We collect personal information that is voluntarily provided by users, such as name, email address, and other contact information. We may also collect information about how users interact with our website, such as IP address, browser type, and browsing history.
Personal data that we collect Personal data refers to data that lets CRYSTAL know the specifics of who you are and which may be used to identify, contact or locate you (e.g. name, age, gender, mailing address, telephone number and e-mail address, financial information such as Bank account or credit card or debit card or other payment instrument details). We collect your personal data when you provide us in scenarios such as in response to a survey, in case you register for events, when registering for personalised services, request information about our products or use our services or request customer support. We may ask you to provide your personal data relevant for the scenarios such as your name, address, pin code, phone number, email address, IP Address, location data, information about your device, etc. CRYSTAL collects personal data about you when you interact with this site and/or utilize services offered on this site. 
Crystal will handle personal data in accordance with the privacy notice.
Our third-party service providers:
We collaborate with service providers around the nation and other countries for any support needed. Personal data may be made available to these parties only when necessary to fulfil the services they provide to us, such as software, system, and platform support;  Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us.
Third parties for legal reasons: 
We will share personal data when we believe it is required, such as:
To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. To protect our rights, users, systems, and services.
CRYSTAL will not sell or rent your personal data to anyone. In some cases such as to provide the product or service you have requested, we may need to disclose or transfer your personal data within CRYSTAL or to third parties if required.
Catalog Information:
The catalog information is furnished for the convenience of our customers and is accurate as possible. However, the CRYSTAL makes no guarantee, either expressed or implied, as to its accuracy or availability of listed products. All other specifications and application information are taken from authoritative information. Every attempt has been made to supply original product installation information.

How we use information:
We may use personal information to communicate with users, provide services, and improve our website. We may also use the information for marketing purposes, such as sending promotional emails or newsletters.

How we protect information:
We take reasonable measures to protect user information from unauthorized access, use, or disclosure. We use industry-standard security measures like encryption and firewalls to protect user data.
Disclosure of information:
We may share personal information with third-party service providers who assist us with website operations, such as hosting or analytics. We may also disclose information as required by law or to protect our rights or the rights of others.

Cookies and tracking:
We may use cookies and other tracking technologies to collect information about user activity on our website. Users can control the use of cookies through their browser settings.

Changes to policy:
We reserve the right to update or modify this privacy policy at any time. Users should review the policy periodically to stay informed of any changes.